I have a new DSL account with SBC/Yahoo or AT&T....can't keep these phone companies straight anymore. Either way, I decided to leave Earthlink after 9 years [among many other reasons, see below] because I can get my services less expensively with the new one. The big problem so far has been that in the changeover from Earthlink to Yahoo ALL MY PREVIOUS YAHOO EMAIL DISAPPEARED! I can't find it anywhere. I have a feeling that when it asked me for my password yesterday morning, it began to import everything into Outlook Express--which is no longer working. All I know is that all the email I've ever received into my Yahoo account is no longer there...that's why I haven't written back to some of you! I can see my new email once now, but it disappears after I look at it! I don't know how to get it back! Hopefully I will have time tomorrow to contact the Yahoo/SBC/ATT tech people and figure out how to get my email, my essence, back from the abyss of cyberspace.
I've had Earthlink services for a really long time....since I started college, back when most of us were not online! I've had friends and family join Earthlink through me, only to see them receive printers and scanners and 6 discounted months at a time. When I realized that my Auto Club membership entitled me to 6 months of discount on my DSL service, I called Earthlink so they could apply the discount to my account and they wouldn't allow it because I had a discount once when I bought my new computer through Dell for 3 months! What the hell? I don't understand why I can't have all the discounts I'm entitled to. I have, after all, been a loyal paying customer since 1997! It's not like I want them all at the same time. Just one discount at a time. I don't even want the same discount twice, just once...when I'm entitled to it. When I asked them if I could have the discount if I cancelled my account and started a new one, they said yes! What kind of logic is this? Has customer service just completely gone to pot?!
But I'm so attached to my email address of 9 years, so I'm keeping it for now, 'til I can figure this out. I think I'm going to have to write them a letter & see what they're willing to do to keep a customer. They ought to know that I'm one of those people that is majorly brand loyal. I've never even considered another cell phone carrier because Verizon has been great. I only buy California Real Cheese (even if Wisconsin puts out some good stuff). Heinz Ketchup is the only way to go. We always ask for Steven at El Torito because he offers the kind of customer service I can appreciate. Then there's Eric at K.O. and Bob at McKinley Auto - all about customer service. And I like to tell everyone about my good experiences with a company, but when you piss me off, you better believe lots more people are going to hear about it, Earthlink!!
Any similar experiences?
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Sorry, I guess only a little of it was that my email keeps going missing. The other part was that I already had the running & cross-training conversation with you in my head! Promise, I'll get to it one of these days!! I love boycotting stuff/people/places too. I'll republish my Boycott Ellen tomorrow!!
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